Shipping policy
Shipping Policy
Last Updated: August 2026
1. Shipping Areas
We currently ship to the following destinations:
Domestic: All provinces within Cambodia
International: Selected countries in Southeast Asia (Vietnam, Thailand, Laos, Philippines)
For international shipping outside the listed regions, please contact us at elephor@outlook.com for a custom shipping quote.
2. Shipping Methods & Delivery Times
Orders are processed and shipped from our warehouse in Phnom Penh, Cambodia.
Shipping Method Estimated Delivery Time Notes
Standard Shipping (Cambodia) 2 – 5 business days Available nationwide
Express Shipping (Cambodia) 1 – 2 business days Available in Phnom Penh, Siem Reap, and major cities
International Shipping 7 – 14 business days Southeast Asia destinations
⚠️ Please note: Delivery times are estimates and may vary due to customs clearance, weather conditions, or other unforeseen delays. ELEPHOR is not liable for delays caused by third-party carriers or customs authorities.
3. Shipping Costs
Shipping costs are calculated at checkout based on the following factors:
Delivery destination
Shipping method selected
Product weight and dimensions
Order Value Cambodia Shipping
Orders under $800 Calculated at checkout
Orders over $1000 Free Standard Shipping
For international orders, shipping costs will be displayed at checkout before payment confirmation.
4. Order Processing Time
Orders are processed within 1 – 2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
You will receive a confirmation email with tracking information once your order has been shipped.
5. Customs, Duties & Taxes (International Orders)
For international shipments, the recipient is responsible for any import duties, taxes, or customs clearance fees imposed by the destination country.
Cambodia's duty-free threshold is approximately USD 50. Shipments valued above this amount may be subject to import duties and a standard 10% VAT.
ELEPHOR is not responsible for delays caused by customs procedures.
Please check with your local customs office for more information on applicable fees.
6. Address Changes
If you need to change your shipping address after placing an order, please contact us immediately at elephor@outlook.com.
Address changes requested within 12 hours of order placement will be accommodated free of charge.
Address changes requested after the order has been shipped cannot be guaranteed and may incur additional shipping fees.
7. Lost or Damaged Shipments
ELEPHOR takes great care in packaging all orders to ensure safe delivery.
Visible damage: If your package arrives visibly damaged, please refuse delivery or take photos and contact us immediately.
Lost packages: If your package is confirmed lost by the carrier, we will work with you to resolve the issue.
For any shipping issues, please contact us at elephor@outlook.com within 7 days of the expected delivery date.
8. Returns
For information on returns, please refer to our Return Policy.
9. Contact Us
If you have any questions about our Shipping Policy, please contact us:
Email: elephor@outlook.com
WhatsApp: +855 081428756
Address: Phnom Penh, Cambodia
10. Disclaimer
ELEPHOR is not responsible for:
Delays caused by weather, natural disasters, strikes, or other events beyond our control.
Delivery failures due to incorrect or incomplete shipping addresses provided by the customer.
Loss or damage to packages after delivery confirmation.
Customs duties, taxes, or fees imposed by the destination country.
Seizure or delay of shipments by customs authorities in the destination country.
ELEPHOR reserves the right to update this Shipping Policy at any time. Changes will take effect immediately upon posting.