FAQ
Frequently Asked Questions
Find answers about ELEPHOR electric mobility.
Product FAQ
How far can ELEPHOR travel on one charge?
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Range depends on model, riding conditions and usage. ELEPHOR offers models ranging from 60km to 120km per charge, designed to meet different commuting and commercial needs.
What is the maximum speed?
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Different models provide different performance levels, from 35km/h for urban commuters to 85km/h for high-performance models. Choose the model that best fits your needs.
Is ELEPHOR suitable for daily commuting?
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Yes, ELEPHOR is designed for urban mobility. All models are built for daily commuting, with comfortable riding positions, reliable battery life, and low maintenance requirements.
Battery FAQ
How long does the battery last?
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Battery lifespan depends on usage and maintenance. With proper care, ELEPHOR batteries can maintain good performance for 3-5 years. Regular charging habits and using original chargers help extend battery life.
Can I charge at home?
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Yes, all ELEPHOR models come with a standard household charger. Simply plug into a regular wall outlet. We recommend using the original charger provided to ensure safety and optimal battery performance.
How long does charging take?
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Charging time varies by model and battery capacity. Typically, it takes 6-8 hours for a full charge. Fast-charging options are available for select models.
Service FAQ
Where can I repair my ELEPHOR?
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ELEPHOR has authorized service centers in Phnom Penh and Siem Reap. We are expanding our service network across Cambodia and Southeast Asia. Contact our support team to find the nearest service center.
Are spare parts available?
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Yes, ELEPHOR provides genuine spare parts including battery components, motors, controllers, chargers, and body parts. Contact our service center for parts availability and ordering.
Warranty FAQ
How can I apply for warranty service?
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To apply for warranty service, contact our service team with your vehicle information and a description of the issue. We will guide you through the warranty claim process, including vehicle inspection, evaluation, and repair or replacement.
What information is needed for warranty claims?
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Please prepare the following information:
- Vehicle model and serial number
- Date of purchase and proof of purchase
- Description of the issue
- Photos or videos if available
This helps us process your warranty claim more efficiently.
- Vehicle model and serial number
- Date of purchase and proof of purchase
- Description of the issue
- Photos or videos if available
This helps us process your warranty claim more efficiently.
Dealer FAQ
How can I become an ELEPHOR dealer?
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We welcome partners who share our vision for sustainable electric mobility in Southeast Asia. To become a dealer, please fill out the application form on our Dealer page or contact us directly. Our team will evaluate your application and reach out for further discussion.
Which countries are available for dealership?
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ELEPHOR is currently expanding across Southeast Asia. Active markets include Cambodia, with future expansion planned for Vietnam, Thailand, Laos, and the Philippines. Contact us to discuss opportunities in your region.